How can we help you?

Select your departure and arrival stations, travel date and passenger count, then choose from the services and fares returned by the search. Review the ticket conditions before paying.

Sales opening dates vary by operator, route and timetable period. Search your travel date; if it is not available yet, check again later rather than assuming the train is sold out.

Check the date, exact stations and passenger count, then try nearby departures. Services may not yet be on sale, may be full or may be temporarily unavailable; contact support if you need help with a specific journey.

Enter the correct passenger ages and select only discounts you are eligible for. Age limits, required documents and seat rules vary by fare; do not assume all children travel free or that every discount is available online.

Enter the details requested on the booking form and check names against the documents you will carry. Check your email address carefully; requirements can differ for international services.

Check the email address entered during booking. Your confirmation and ticket or collection instructions are sent by email; follow the instructions for your specific service.

Follow the delivery instructions for your ticket. If a mobile ticket is accepted, download it before travel and keep its code readable; print it if the instructions require a paper copy.

Use the seat options shown for your train. A preference is not a confirmed assignment; check the issued tickets for carriage and seat numbers, as adjacent seats depend on availability.

Use the full station name on your ticket: a city may have several stations. Arrive with time to find the platform and check live departure boards using the departure time and train number, as platforms can change.

Check your order status and email spam folder. Payment confirmation does not by itself mean a ticket has been issued; contact support with your order number if the ticket is missing, and check before making a second booking.

The payment methods available for your booking are shown at checkout. Availability can depend on your currency and payment provider.

Review the final currency and total on the payment page before confirming. Your bank or payment provider may apply its own exchange rate or additional charges if your account uses another currency.

Check the order status and your bank or wallet record before trying again. If money was deducted or the result is unclear, contact support with the order number and avoid repeated payments while it is checked.

Luggage rules depend on the train operator and service. Check the conditions for your selected train, especially for bicycles, large items and other special luggage.

Bicycle spaces and rules vary by train and may require a separate reservation or ticket. Check availability before booking; an ordinary passenger ticket does not automatically reserve bicycle space.

Check the operator’s rules for your service before booking. Carrier, leash, muzzle, document and additional ticket requirements may apply, depending on the animal and route.

Check the luggage rules for the selected service, fold strollers when needed and keep aisles and exits clear. If you have an oversized item or need boarding assistance, ask support or the operator about arrangements before travel.

Changes and cancellations depend on the fare conditions. Review the rules shown before payment and contact support with your order number if you need help.

Eligibility, fees and deadlines depend on the fare conditions and the stage of your booking. Contact support with your order number; after approval and processing, the time for funds to appear depends on the payment provider and bank.

Check the operator’s live information and speak to station staff or support about your options. Keep your ticket and disruption evidence; travel on another train, refunds and compensation depend on the circumstances and applicable rules.